*Notice of Changes*
Baltimore Brass Company has been growing and expanding since Dave started the business in his basement! As we grow and adapt to accommodate a larger customer base, so must our policies. Know that our priority has and will continue to be customer satisfaction. Our new consignment and trial policies go into effect April 16th, 2019.
Alternatively, you may Email Us with your name, phone number, and requested item(s), and we will return your email with a phone call or email as soon as is convenient. Often, it is easier for you to call us at your most convenient time.
Instrument Trial Policy
We are all players who expect to be able to test instruments before we buy them, so we feel it's only fair to pass that expectation along to our customers
7-Day Trial Period:
As of April 16th, 2019 all instruments must be paid in full before they will be shipped or permitted to leave the store for a trial period. Instruments up to $5,000 can be paid for via cash, check, credit, debit, or bank wire transfer. For any transaction greater than $5,000 that requires the instrument to be shipped to the customer, payment must be made via wire transfer. Should that be necessary we will send you the information needed and make the process as easy as possible.
If an instrument is returned there will be a 3% restocking fee charged. The customer is also responsible for shipping both directions. Please take note of how we packed the instrument. Keep all packing materials and the box as this will be very helpful (and cheaper for you) should you need to make a return. Call to inform us of your intent to return the instrument(s). Re-pack the instrument exactly how you received it to ensure safe shipment. Consider insurance – you are responsible for all damage and resulting devaluation of the instrument(s) in addition to the 3% restocking fee. Please send us associated tracking information for returns.
Baltimore Brass Co. will retain 15% of the sale regardless of payment method. Items selling for $300 or less are subject to a consignment fee of 25%. Any repairs or cleaning costs will be deducted from the sale price. Payment to consignee will be made within 14 days of the sale. We reserve the right to accept or decline any instrument(s) for consignment. All instruments will be checked by the repair shop for needed repairs and cleaning before being put on the website and sales floor. This could take up to two weeks.
|Mouthpiece Box (8x5x5)||$10|
|BBC Tuba Rest (18x10x6)||$18|
|Tuba||Varies by destination. Call for quote.|
Tubas ship via freight. We are doing everything we can to help you save money on shipping. Shipments going to residential and educational institution addresses are always accompanied by extra charges.
Tips for saving money on tuba shipments:
- Ship to a commercial address with a loading dock.
- Ship to the nearest freight company depot near your home and pick up the tuba there.
Dave and everyone here at the Baltimore Brass Company thank you for your business. We look forward to serving this wonderful community for years to come. We exist because of you!